Effective Date: 27 September 2024

The Cove, T/A Keely Brookes Consulting ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our coworking services, website, and communicate with us. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect and process the following types of personal data:

  • Personal Information You Provide:
    • Name
    • Email address
    • Phone number
    • Postal address (for membership and billing purposes)
    • Payment details (via secure payment processors)
    • Communication preferences
    • Company or organisation details (if applicable)
  • Automatically Collected Information:
    • IP address
    • Browser type and version
    • Time zone settings
    • Operating system and platform
    • Information about your visit to our website (e.g., pages visited, links clicked, etc.)

2. How We Use Your Information

We use your personal information for the following purposes:

  • Service Provision: To provide and manage your membership, bookings, and access to our coworking space and facilities.
  • Payments: To process payments and issue invoices for coworking space usage, meeting room bookings, or event space hire.
  • Communications: To send you important updates about our services, events, or changes to this Privacy Policy.
  • Marketing: With your consent, we may send you newsletters, promotional content, or information about upcoming events at The Cove.
  • Security: To maintain the safety and security of our website, premises, and members.
  • Legal Obligations: To comply with any legal or regulatory obligations.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: When processing your personal data is necessary to fulfill our contract with you (e.g., managing your membership or processing your bookings).
  • Legitimate Interest: For security, website improvements, and managing feedback, where your interests or fundamental rights do not override these legitimate interests.
  • Consent: When we send you marketing materials or process special categories of data, we will always ask for your consent.

4. How We Store and Protect Your Data

We are committed to ensuring your personal data is stored securely. We implement appropriate technical and organizational measures to protect your data from unauthorised access, loss, or misuse.

  • Data Storage: Your data is stored on secure servers located within the UK/EU, and payment information is handled by third-party processors using industry-standard encryption.
  • Data Retention: We will retain your personal data only for as long as is necessary to fulfill the purposes outlined in this policy or as required by law.

5. Data Sharing and Disclosure

We will not share, sell, or distribute your personal data with third parties except under the following circumstances:

  • Service Providers: We may share your information with trusted third parties who provide services on our behalf, such as payment processors, email providers, or software platforms.
  • Legal Requirements: We may disclose your data to comply with any legal obligations, or in response to lawful requests by public authorities.

6. Your Rights

Under applicable data protection laws, you have the following rights concerning your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your data, subject to legal obligations.
  • Right to Restrict Processing: You can ask us to limit how we process your data in certain circumstances.
  • Right to Data Portability: You can request your data in a commonly used format to transfer it to another service provider.
  • Right to Object: You can object to our processing of your data for direct marketing or based on legitimate interests.
  • Right to Withdraw Consent: Where we have obtained your consent to process your personal data, you can withdraw it at any time.

To exercise these rights, please contact us at info@thecovesomerset.co.uk.

7. Cookies

Our website uses cookies to enhance your browsing experience and provide essential functionality. Cookies are small text files placed on your device to track site activity. You can control or delete cookies via your browser settings, but doing so may affect the functionality of our site.

For more details, please see our Cookie Policy. 

8. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to data collected by The Cove. If you follow a link to another website, please review the privacy policy of that website, as we do not control or take responsibility for the privacy practices of third parties.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and, where appropriate, you will be notified via email. Please check back frequently to stay informed of any updates.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

The Cove
Email: info@thecovesomerset.co.uk
Address: 3 Holloway Street, Minehead, Somerset, TA24 5NP